ANTS neuropsychology team servicing the greater Sydney region

Clinical Director
Dr Jamie Berry
Founder & Senior Clinical Neuropsychologist
Dr Jamie Berry is a Senior Clinical Neuropsychologist and the Director of Advanced Neuropsychological Treatment Services (ANTS). Jamie is endorsed as a Clinical Neuropsychologist by the Psychology Board of Australia and he is a fellow of the College of Clinical Neuropsychologists (CCN) of the Australian Psychological Society (APS). He teaches on the postgraduate training programs at the University of Technology Sydney, Sydney University and Macquarie University. He has an honorary appointment as Clinical Associate Professor at Macquarie University.

Jamie has extensive experience working as a clinical neuropsychologist across a range of settings including neuro-rehabilitation, mental health and dementia. Jamie’s specialty is neuropsychological rehabilitation and intervention.

Jamie's current research focus is the assessment and remediation of cognitive impairment among individuals with alcohol and other drug (AOD) use disorders. He is the project lead of the Alcohol and drug Cognitive Enhancement (ACE) project, a collaboration between ANTS, the NSW Health Agency for Clinical Innovation (ACI) and We Help Ourselves (WHOS). Jamie has published and presented about a range of topics at several local, national and international conferences.

Presentations and Workshops+

Berry, J. (2019) Balancing Duty of Care and Dignity of Risk in Mental Health, Disability, AOD, Homelessness, Health and Other Settings. Workshop, Sydney.

Berry, J. (2019). Assertiveness Training for the Hospitality Industry. Workshop sponsored by Map It Forward and CRS, Sydney.

Berry, J. (2019). Cognitive Remediation: What is it and does it work? Presentation for The Psychology Guest Lecture Series 2019, Department of Psychology, Western Sydney Local Health District, Sydney.

Berry, J., Rossell, S., Elkington, S., Jain, H., & Koning, A. (2019). Capacity Assessment and Cognitive Impairment. Workshop sponsored by Matua Raki for the NZ Addictions Workforce, Wellington.

Berry, J. (2019). Capacity Assessment and Cognitive Impairment Workshop. Workshop for Ministry of Health and Matua Raki, Christchurch.

Berry, J., Rossell, S., Elkington, S. & Jain, H. (2018). Capacity Assessment and Cognitive Impairment. Pre-conference workshop for Australasian Professional Society of Alcohol and Drugs (APSAD), Auckland. Monds, L.,

Berry, J., Lunn, J., Sedwell, A., Demirkol, A., Whitall, A., Rossell, S. & Koning, A. (2018). Assessing and Treating Cognitive Impairment in Alcohol and Other Drugs (AOD) Clients. Pre-conference workshop for Australasian Professional Society of Alcohol and Drugs (APSAD), Auckland. Zucco M.,

Berry, J., Lunn, J. & Bathchelor, J. (2018). Strategy training demonstrates greater improvement in self-reported executive functioning than computerized cognitive training in a residential alcohol and other drug therapeutic community. Presentation at the Australasian Professional Society of Alcohol and Drugs (APSAD) Conference, Auckland.

Berry, J., Lunn, J., & Sedwell, A. (2018). A one-hour group psychoeducation session increases cognitive compensatory strategy use in an alcohol and other drug treatment setting. Presentation at the Australasian Professional Society of Alcohol and Drugs (APSAD) Conference, Auckland.

Berry, J. (2018). A one-hour group psychoeducation session increases cognitive compensatory strategy use in an alcohol and other drug treatment setting. Datablitz Poster Presentation at the 15th NR-SIG-WFNR Conference, Prague.

Berry, J., Rossell, S., Elkington, S. & Jain, H. (2018). Compassion, Capacity and Compulsion. Presentation for Addiction Leadership Day. National Committee for Addiction Treatment, Christchurch.

Berry, J. (2018). Post-Traumatic Growth. Presentation for Synapse –Brain Injury Awareness Week 2018, Sydney.

Berry, J. (2018). Cognitive Screening and Remediation. Workshop for Nova STAR, Christchurch.

Berry, J. (2018). MoCA Training and Cognitive Impairment Management Strategies. A Workshop for Nova STAR, Christchurch.

Berry, J. & Sedwell, A. (2018) ACE Project – Addressing Cognitive Impairment in the AOD Sector. Presentation at NADA Conference 2018: Exploring Therapeutic Interventions, Sydney.

Berry, J. & Longley, W. (2018). Neuropsychological Feedback: The Good, The Bad and The Ugly. Workshop for the New Zealand Special Interest Group in Neuropsychology (NZSIGN), Wellington.

Berry, J. & Sedwell, A. (2018) Cognitive Remediation. Presentation for the South Western Sydney Drug and Alcohol Partnership Steering and Interagency Committees, Sydney. Longley, W. &
Berry, J. (2017). Neuropsychological Feedback: The Good, The Bad and The Ugly. Workshop for the Special Interest Group for Neuropsychological Intervention (SIGNI), Sydney.

Berry, J. (2017). Recognising, Assessing and Responding to Cognitive Impairment in People Accessing Addiction Services. Montreal Cognitive Assessment training and Cognitive Impairment workshops in Auckland, Christchurch, Dunedin, Hamilton, Rotorua, Tauranga and Wellington for Matua Raki, New Zealand.

Berry, J. (2017). Feasibility and sensitivity of a modified version of Goal Attainment Scaling (GAS) across different neuropsychological intervention contexts. Presentation at the 14th NR-SIG-WFNR Conference, Cape Town.

Berry, J. (2017). A variety of approaches to the assessment of cognition within addiction services. Keynote Address for The Cutting Edge Addictions Conference. Drug and Alcohol Practitioners’ Association Aotearoa, Wellington.

Berry, J. (2017). What to do next after the identification of cognitive impairment. Workshop for The Cutting Edge Addictions Conference. Drug and Alcohol Practitioners’ Association Aotearoa, Wellington.

Berry, J. (2016). Cognitive Impairment in AOD: Assessment and Treatment. Presentation at the 2016 Addiction Leadership Day, Christchurch.

Berry, J. (2016). Motivational Interviewing for Frontline Workers. Workshop for Oasis Youth Support, Salvation Army, Sydney.

Berry, J. (2016). Basic Psychopharmacology. Workshop for Oasis Youth Support, Salvation Army, Sydney. Lunn, J. &
Berry, J. (2016). Cognitive remediation: Improving a client’s capacity to successfully engage and gain benefit from AOD treatment. Presentation for the Rethinking Mental Health 3.0 Forum, Sydney.

Berry, J. (2015). Methamphetamine Use Disorder. Workshop for We Help Ourselves, Lilyfield.

Berry, J. & Porter M. (2015). Neuropsychological intervention: Could you be doing more for your patients? Presentation at the 21st APS College of Clinical Neuropsychologists Conference, Shoal Bay.

Berry, J. (2014). Screening for Cognitive Impairment. 2014 NADA Conference: Diversity Driving Innovation, Sydney.

Berry, J. (2014). Uncommon Complexity at Common Ground. Presentation at the Common Ground Planning and Development Forum, Mission Australia.

Berry, J. (2013). Cognitive Impairment – What You Need to Know; Screening and Assessment for Cognitive Impairment. In The Network of Alcohol and Other Drugs Agencies (NADA), Complex Needs Capable: A practical resource for drug and Alcohol Services (chapters 2 and 5). Sydney, Australia: NADA.

Berry, J. (2013). Neuropsychologist-facilitated cognitive remediation improves objective and subjective cognition, psychological functioning, and quality of life for individuals with mental illness. Presentation at the 14th International Mental Health Conference, Surfers Paradise.

Berry, J. (2013). How can we work better with clients with brain injury? Presentation at the Behaving badly or Brain Injury Forum: Homelessness and Brain Injury, Mercy Foundation, Sydney.

Berry, J. (2013). Cognitive screening/assessment in its role in understanding complexity. Presentation at the NADA Practice Enhancement Program: Working with Complex Needs Forum, Sydney.

Berry, J. (2012). Cognitive Remediation in Schizophrenia/Severe Mental Illness. Presentation at St John of God Continuing Professional Education, Sydney.

Berry, J. (2012). Traumatic Brain Injury. Presentation at the NGO Clinical Forum, Sydney,

Berry, J. (2010). Bells Test start point varies by culture, age, education and occupation. Presentation at the 2010 College of Clinical Neuropsychologists Annual Conference, Freemantle.

Berry, J. (2009). Behavioural Management of Cognitive Disorders. Presentation at Sydney West Area Health Service, Expanding the Rehabilitation Horizons, Sydney.

Berry, J. (2009). The Rehabilitation of Neglect and the Neglect of Rehabilitation. Presentation at the “Transitions”: Smart Stokes 5thAustralasian Nursing & Allied Health Conference, Sydney.

Berry, J. (2008). Clinical neuropsychological predictors of driving fitness in acquired brain injury. In Poster Abstracts of the 14th Annual Conference of the APS College of Clinical Neuropsychologists, Adelaide.

Berry, J. (2007). Healing through rhythm – the drum circle. Presentation at the Spirituality and Healing Conference Program, Double Bay.

Berry, J. (2006). Development, implementation and evaluation of the RaTHBE, a real-time health benchmarking e-tool. Conference Proceedings of the 12th Annual National Health Outcomes Conference, Canberra.

Berry, J. (2005). Use of a simple electronic system to increase awareness of benchmarks, improve compliance with clinical indicators and help reduce length of stay in a rehabilitation unit. Poster Abstracts of the 13th Annual Scientific Meeting of the Australian Faculty of Rehabilitation Medicine AFRM / 6th World Congress on Brain Injury, Melbourne.

Publications+

Brooks, C., Berry, J., Shores, E. A., Lunn, J., & Batchelor, J. (2024). Validity of the Brief Executive-function Assessment Tool in an Outpatient Substance Use Disorder Setting. Applied Neuropsychology: Adult, in press.

Verdejo-Garcia, A., Berry, J., Caracuel, A., Copersino, M. L., Field, M., Garland, E. L., Lorenzetti, V., Malloy-Diniz, L., Manning, V., Marceau, E. M., Pennington, D. L., Rezapour, T., Strickland, J. C., Wiers, R. W., Ekhtiari, H. (2024). Clinical translation of expert-endorsed cognitive rehabilitation interventions for substance use disorders. World Psychiatry, 22(2), in press.

Nardo, T., Berry, J., Barker, D., Assareh, H., Lunn, J., Sedwell, A., Batchelor, J., Shakeshaft, A., Kelly, P.J., Sarrami, P., Russell, S. & James, M. (2024) Cognitive remediation in residential substance use treatment: A randomized stepped-wedge trial. Neuropsychological Rehabilitation. https://doiorg.simsrad.net.ocs.mq.edu.au/10.1080/09602011.2024.2314879

Berry, J., Abousleiman, S., Bailey, K., Das, T., Hassarati, M., Idaayen, F., & Soliman, S. (2023). Balancing Duty of Care and Dignity of Risk using the Capacity Assessment and Remediation Tool (CART): A preliminary feasibility study. Journal of Ethics in Mental Health, 11, 1–15.

Berry, J., Marceau, E. M., & Lunn, J. (2023). Feasibility, reliability and validity of a modified approach to goal attainment scaling to measure goal outcomes following cognitive remediation in a residential substance use disorder rehabilitation setting. Australian Journal of Psychology, 75(1). https://doi.org/10.1080/00049530.2023.2170652

Verdejo‐Garcia, A., Rezapour, T., Giddens, E., Khojasteh Zonoozi, A., Rafei, P., Berry, J., Caracuel, A., Copersino, M. L., Field, M., Garland, E. L., Lorenzetti, V., Malloy‐Diniz, L., Manning, V., Marceau, E. M., Pennington, D. L., Strickland, J. C., Wiers, R., Fairhead, R., Anderson, A., Ekhtiari, H. (2022). Cognitive training and remediation interventions for substance use disorders: a Delphi consensus study. Addiction. https://doi.org/10.1111/add.16109

Kumar, R., Berry, J., Koning, A., Rossell, S., Jain, H., Elkington, S., Nagaraj, S., & Batchelor, J. (2022). Psychometric Properties of a New Decision-Making Capacity Assessment Tool for People with Substance Use Disorder: The CAT-CAT. Archives of Clinical Neuropsychology, 37(5), 994–1034. https://doi.org/10.1093/arclin/acac010

Nardo, T., Batchelor, J., Berry, J., Francis, H., Jafar, D., & Borchard, T. (2021). Cognitive Remediation as an Adjunct Treatment for Substance Use Disorders: A Systematic Review. In Neuropsychology Review. Springer US. https://doi.org/10.1007/s11065-021-09506-3

Marceau, E. M., Berry, J., Grenyer, B. F. S., Marceau, E. M., Berry, J., & Grenyer, B. F. S. (2021). Adult Neurocognition of females with substance use disorder and comorbid personality disorder : Divergence in subjective and objective cognition. Applied Neuropsychology: Adult, 0(0), 1–11. https://doi.org/10.1080/23279095.2021.1948413

Berry, J., Shores, E. A., Lunn, J., Sedwell, A., Nardo, T., Wesseling, A., & Batchelor, J. (2021). The Alcohol and Drug Cognitive Enhancement (ACE) Screening Tool: A simple and brief questionnaire to screen for cognitive impairment in substance use disorder treatment services [Manuscript submitted for publication]. Applied Neuropsychology: Adult, 0(0), 1–8. https://doi.org/10.1080/23279095.2021.1888727

Berry, J., Shores, E. A., Nardo, T., Sedwell, A., Lunn, J., Marceau, E. M., Zucco, M., Borchard, T., Batchelor, J., Shores, E. A., Nardo, T., Sedwell, A., Lunn, J., & Marceau, E. M. (2021). Brief executive-function assessment tool: A new cognitive impairment screening tool for alcohol and other drug services. Applied Neuropsychology: Adult, 0(0), 1–11. https://doi.org/10.1080/23279095.2021.1895791

Clark, M., Miller, A., Berry, J., & Cheng, K. (2020). Mental contrasting with implementation intentions increases study time for university students. British Journal of Educational Psychology, 850–864. https://doi.org/10.1111/bjep.12396

Berry, J., Jacomb, I., Lunn, J., Sedwell, A., Shakeshaft, A., Kelly, P.J., Sarrami, P., James, M., Russell, S., Nardo, T., Barker, D. & Holmes, J. (2019). A stepped wedge cluster randomised trial of a cognitive remediation intervention in alcohol and other drug (AOD) residential treatment services. BMC Psychiatry, 19(70), 1-11.

Berry, J., Wallace K.L. & Shores E.A. (2018). The Chinese Australian Neuropsychological Normative Study sample performance on Western and Chinese norms: Caveats for cross-cultural neuropsychology. Australian Psychologist, 54(2), 90-101.

Wallace, K., Berry, J. & Shores, E.A. (2018). The Chinese Australian neuropsychological normative study: neuropsychological test norms for Chinese Australians aged 55-90 years. Australian Psychologist, 53(5), 427-443.

Berry, J., Martin, D., Wallace, K., Miller, A., Wearne, T. & Porter M. (2017). A Holistic Neuropsychological Approach to Cognitive Remediation for a Community-Based Mixed Psychiatric Sample. SM Journal of Psychiatry and Mental Health, 2(1), 1-10.

Marceau, E.M., Berry, J., Lunn, J., Kelly, P.J., Solowij, N. (2017). Cognitive remediation improves executive functions, self-regulation and quality of life in residents of a substance use disorder therapeutic community. Drug and Alcohol Dependence, 178, 150-158.

Marceau, E.M., Lunn, J., Berry, J., Kelly, P.J. & Solowij, N. (2016). The Montreal Cognitive Assessment (MoCA) is sensitive to head injury and cognitive impairment in a residential alcohol and other drug therapeutic community. Journal of Substance Abuse Treatment, 66, 30-36.

Berry, J. (2007). Characteristics of acquired brain injury patients considered fit and unfit to drive from a neuropsychological perspective [Abstract]. Brain Impairment, 8(2), 191.

Berry, J. (2006). Development, implementation and evaluation of the RaTHBE, a real-time health benchmarking e-tool. In: Conference Proceedings of the 12th Annual National Health Outcomes Conference.

Berry, J. & Wallace, K.L. (2005). Patterns in the neuropsychological assessment of culturally and linguistically diverse (CALD) patients across two settings in a rehabilitation hospital [Abstract]. Brain Impairment, 6(2), 120.

Wallace, K.L. & Berry, J. (2005). Development of practical clinical guidelines for neuropsychological assessment of heterogeneous culturally and linguistically diverse (CALD) populations in the rehabilitation setting [Abstract]. Brain Impairment, 6(2), 121.

Berry, J. (2005). Use of a simple electronic system to increase awareness of benchmarks, improve compliance with clinical indicators and help reduce length of stay in a rehabilitation unit. In: Poster Abstracts of the 13th Annual Scientific Meeting of the Australian Faculty of Rehabilitation Medicine AFRM / 6th World Congress on Brain Injury, 4th May 2005 Melbourne.

Srinivasan, M.V., Zhang, S.W., Berry, J., Cheng, K. & Zhu, H. (1999). Honeybee navigation: Linear perception of short distances travelled. Journal of Comparative Psychology A, 185(3), 239-245.

Dr Karen Wallace
Senior Clinical Neuropsychologist

Dr Karen Wallace is a Senior Clinical Neuropsychologist with over 25 years’ experience working with adult and older adult populations across public hospital settings and private practice in Sydney.

Karen has extensive expertise in the neuropsychological assessment of neurological, neurodegenerative, and neuropsychiatric conditions. Her work is grounded in evidence-based practice and guided by a strong commitment to person-centred care, with a focus on delivering assessments and recommendations that are both clinically comprehensive and practical for everyday life.

She has extensive experience in assessing decision-making capacity and providing expert opinions for guardianship and financial management matters.

She is registered as a Psychologist with the Psychology Board of Australia and is endorsed in Clinical Neuropsychology. Karen is a member of the Australian Psychological Society and the College of Clinical Neuropsychologists.

Karen has a particular interest in working with individuals from culturally and linguistically diverse (CALD) backgrounds. This was the focus of her doctoral research, where she was the Principal Investigator of the Chinese Australian Neuropsychological Normative Study (CANNS). She is also committed to culturally safe, trauma-informed and respectful practice that recognises the unique histories, strengths, and needs of First Nations peoples.

Karen is a registered NDIS Behaviour Support Practitioner who provides tailored, strengths-based behaviour support in complex situations. She also supervises Neuropsychology Students and Registrars.

Prof Arthur Shores
Clinical Mentor
(non-practicing)

Professor Arthur Shores commenced his career as a Clinical Neuropsychologist at Westmead Hospital. He was later Director of the Postgraduate Neuropsychology Program at Macquarie University, where he is now an Adjunct Professor. Prior to his retirement from clinical/medico-legal practice, he was Director of a Medicolegal Neuropsychology Consultancy and was also an approved Medical Assessor for MAA/SIRA. He was made a Fellow of the Australian Psychological Society in 2006 and received the Award of Distinction from the College of Clinical Neuropsychologists in 2007.

He was the senior developer of the Westmead PTA Scale and the Abbreviated Westmead PTA Scale for use in hospitals and emergency departments, respectively. His research on brain injury and assessment has been cited over 5,000 times in the scientific literature.

He continues to have a keen interest in research supervision, journal peer review, complex case formulation and mentoring early-career clinicians in critical thinking and evidence-based practice. He is on the Editorial Boards of the journal Applied Neuropsychology: Adult, and the journal Frontiers in Neurology: Neurotrauma.

Dr Donel Martin
Senior Clinical Neuropsychologist

Dr Donel Martin is a Senior Clinical Neuropsychologist and mid-career academic researcher based at the University of New South Wales.

His research interests include cognitive remediation and investigating the cognitive effects of novel interventional treatments for neuropsychiatric disorders including the use of brain stimulation (e.g., transcranial direct current stimulation: tDCS; repetitive transcranial magnetic stimulation: rTMS), ketamine and psilocybin. He has published >100 peer reviewed papers which have received >3000 citations.

Since 2015 he has been a lecturer and demonstrator at the Black Dog Institute’s rTMS and tDCS courses and a guest lecturer at higher education postgraduate courses.

Nicola Earls
Clinical Neuropsychologist

Nicola Earls is a registered Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA) who has endorsement to practice in the area of Clinical Neuropsychology. She is also a Member of the Australian Psychological Society (APS).

Nicola completed her Bachelor of Psychology with Honours at the University of Western Australia and later completed her Masters degree in Clinical Neuropsychology at Macquarie University. Nicola then went on to complete her registrar program, during which time she received close supervision from senior ANTS clinicians Dr Karen Wallace and Dr Jamie Berry.

Nicola has experience working with adult and older adults across various settings and populations including neurological, developmental, neurodegenerative and mental health disorders. She also has experience providing group-based and individual cognitive remediation. Nicola is passionate about providing high-quality neuropsychological services for all individuals, with a particular interest in working with individuals from vulnerable populations.

Thomas Borchard
Clinical Neuropsychologist

Thomas Borchard is a registered Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA) and is currently completing a two year clinical neuropsychology registrar program supervised by Dr Jamie Berry.

Thomas completed his Bachelor of Psychology with Honours and a Masters degree in Clinical Neuropsychology at Macquarie University. Following this, he has worked in both private and public hospital settings providing neuropsychological services to a variety of populations, including those with traumatic brain injury, stroke, neurodegenerative illnesses, and mental health disorders.

Illeana Prieto
Clinical Neuropsychologist
Illeana Prieto is a Clinical Neuropsychologist who holds a Bachelor of Psychology with First Class Honours from the University of Sydney and a Master of Clinical Neuropsychology from Macquarie University. Following her studies, Illeana completed a two-year neuropsychology registrar program with Dr Jamie Berry, focusing on assessment and neuropsychological rehabilitation.

Across both public and private sectors, Illeana has worked with individuals with various cognitive and mental health challenges. She has particular interests in rehabilitation, differential diagnoses, older adult populations, acquired brain injury, and mental health. She is committed to making neuropsychological practice safe and accessible for vulnerable individuals and culturally- and linguistically-diverse populations.

Publications+

Prieto, I., Tran, D. M. D., & Livesey, E. J. (2023). Planning on Autopilot? Associative Contributions to Proactive Control. Cognition, 231, 105321. https://doi.org/10.1016/j.cognition.2022.105321

Tran, D. M. D., Prieto, I., Otto, A. R., & Livesey, E. J. (2022). TMS reveals distinct patterns of proactive and reactive inhibition in motor system activity. Neuropsychologia, 174, 108348. https://doi.org/10.1016/j.neuropsychologia.2022.108348

Neri Baker
Clinical Neuropsychology Registrar

Neri Baker is a registered Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA) and is currently completing a two-year clinical neuropsychology registrar program supervised by Dr Jamie Berry. Neri brings a compassionate, client-centred, and strengths-based approach to her work, grounded in evidence-based practice. Before training in neuropsychology, Neri completed degrees in psychology and engineering, awarded with first class honours and university medals in both. Her earlier career in engineering provides a valuable foundation for understanding the diverse cognitive, emotional, and practical challenges individuals may face.

Across both public and private sectors, Neri enjoys working with people across the lifespan and in collaboration with their families and care teams. She has a strong interest in supporting clients through the psychological and emotional impacts that often accompany neurological conditions. She has also volunteered extensively with Griefline, deepening her commitment to supporting individuals through complex life transitions with warmth, gentleness, and a sense of humour.

Support Team

Alan Warren
Information Systems Manager

Born at a very early age in Manchester, England, Alan migrated with his family to Whyalla, South Australia, where he grew up. Over time, Alan has cultivated expertise across SQL database administration, software development, and data analysis. He ensures reliable database performance, develops innovative software solutions, and leverages data insights to solve business challenges and enhance processes.

Sahira Correa Zevallos
Practice Manager

Charles Ferrier
Receptionist / YABI Group Coordinator

Charles is currently studying Psychology at Macquarie University and is currently working as a receptionist at ANTS, where he provides administrative support and a welcoming presence for clients and families.

In his additional role as YABI Group Coordinator, Charles facilitates our free support group for Young Adults with Brain Injury (YABI) Group - an initiative of ANTS that offers a supportive space for connection, growth, and community engagement for young people recovering from brain injury.

Outside of ANTS, Charles works as an NDIS support worker with children and adolescents, plays the piano, and brings warmth and creativity through his background in media. He is passionate about inclusive care, youth engagement, and combining his diverse interests to support mental health and wellbeing.

Maia
Receptionist

Maia is a graduate from the University of Sydney with a Bachelor of Science (Neuroscience). She is currently working as a receptionist at ANTS.

Rica
Information Technology

Rica is an experienced IT Consultant and web application developer. Driven by a passion for technology and innovation, she takes pride in providing end user support, monitoring possible security threats, designing and implementing the best technology solution.